This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Techginity Chatbox, while also protecting the company from potential abuse of the refund process.
Techginity Chatbot offers a 5-day free trial for new users, during which they can explore the features our chatbot. Since no credit card is required to start the trial and users are not charged.
Following the free trial, if a user subscribes to any of Techginity Chatbot paid services, they are ineligible to receive a refund. The FREE trial is provided to ensure that the users try out all the services and decide whether to continue with the Techginity Chatbot platform. If the user feels unsatisfied, they can discontinue using their FREE Trial anytime and they will not be charged. If the user has subscribed to any Techginity Chatbot plan, they are not eligible for a refund. They can cancel their subscription to ensure they are not charged the next month.
All Techginity Chatbot services are non-refundable due to the nature of the service and the costs incurred by Techginity to provide these services. This includes one-time Chatbot development and other one-time setup payments.
If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Techginity’s support team, a partial or full refund may be granted at Techginity’s discretion.
In the case of unauthorised or fraudulent charges, users should contact Techginity’s support team immediately. If such claims are verified, Techginity will issue a full refund.
A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.
For any refund-related queries, users are encouraged to contact Techginity’s customer support team, which is committed to providing efficient and personalised assistance.
To request a refund, users should write to us at support@techginity.com and the request must include the transaction details and a clear explanation of the reason for the refund request.
Techginity reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the Techginity website.
This refund policy complies with the local laws and regulations where Techginity operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.
